Refund/return

Refund Policy

At PupSipper, we’re committed to providing high-quality pet products that you and your furry friend will love. If you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

• We accept returns only for defective or damaged items. If your item arrives damaged, please contact us within 7 days of delivery with clear photos, and we’ll be happy to assist with a replacement.
• Due to hygiene and safety reasons, we do not accept returns for change of mind or used products.

Refunds

• If a refund is approved (e.g., for defective items we cannot replace), it will be processed back to your original payment method within 5-10 business days.
• Shipping costs are non-refundable, and return shipping costs (if applicable) are the customer’s responsibility.

Cancellations & Order Changes

• Orders can only be canceled or modified within 1 hour of purchase. Once an order is processed, we’re unable to make changes.

Lost or Delayed Packages

• We are not responsible for lost, stolen, or delayed packages caused by shipping carriers. However, if you experience issues, we’ll do our very best to assist you in tracking & receiving your order.

For any questions, please reach out to our support team at pupsipperbrand@gmail.com